Interview with Marcel Bleiker, Head of Facility Management, about his experiences with soobr.
What trends do you see in maintenance cleaning in the healthcare industry?
The demands for cleanliness and hygiene have rightly increased again in recent years. As a result, efficiency must be improved with existing staff, and processes must be further optimised. Optimisation and targeted digitalisation are therefore essential in the entire facility management industry, including cleaning.
What are the challenges at the Schlossmatt Centre, and what should be achieved by using soobr?
At the Schlossmatt Centre, the focus is on people. We respect the privacy of our residents and try to respond to their needs. This is only possible if the cleaning staff are given the necessary freedom and flexibility to adapt their work to these needs. We were looking for a system that could meet our requirements in this respect and offer the possibility of flexible route planning and service allocation, along with cleaning and hygiene requirements.
Can you give specific examples of inefficiencies you had in your cleaning process before introducing soobr?
Our previous analyses have shown that we need too much time to reschedule tours at short notice and forward additional orders. We aimed to optimise this process through automation and reduce the effort involved.
Why did you choose soobr?
To prepare for the project, our project team drew up a list of criteria and a functional diagram of the desired new software. We then looked for the right partners that could meet our criteria. We found these partners with soobr and Senox. Soobr's software is exactly what we had in mind: A flexible, efficient, and simple system for cleaning users with the option of synchronising area data and waveware® and ticketing via an interface.
What added value does soobr bring you and what benefits do you experience?
With soobr, we now have precise key figures on the services provided per area or run. Cleaning can thus be analysed precisely, with little effort, and continuously improved. Only minimal effort is required to schedule and reschedule on short notice. In addition, order management has enabled us to reduce or even eliminate travel times significantly.
You have implemented a waveware® interface for the first time. What significance does this have for you?
Without this interface, we would not have been able to achieve our project goals. The willingness of both partners to develop the interface together was a prerequisite for the collaboration. It offers significant advantages as the interface connects waveware® with soobr and the ticketing system. On the one hand, changes to the areas are synced for both systems, considerably reducing the workload. On the other hand, cleaning-related tickets are sent directly to soobr's order management system, where they can be efficiently and easily triaged. This provides reliable key data on additional cleaning orders at the touch of a button.
How did the cleaning staff react to the changes?
We considered involving the cleaning staff right from the start an essential part of the project. Selected employees could test the app and regularly provide feedback on improvements and optimizations. We supported the cleaning staff for 2-3 weeks after the go-live to help them use the tablets and answer questions. As a result, acceptance was mainly positive, even if the paper checklist was initially disliked. However, as soon as the routine had been established, the cleaning staff focused on the advantages of the solution.
How would you describe the collaboration with the soobr team during the implementation?
The collaboration with soobr was very professional and, above all, solution-oriented. Implementing our wishes and getting to grips with the new interface was certainly a challenge. Nevertheless, the project team always found a solution that we could work with. The weekly coordination meeting made the entire project process efficient and helped us not lose sight of the project goal.
What should other long-term care companies look out for when implementing a smart cleaning solution?
With a digital solution, cleaning should be planned in a customer-oriented manner and offer maximum flexibility. The system must be designed in such a way that the cleaning staff can work efficiently and unnecessary cleaning work is avoided. From the outset, all stakeholders must be involved in the project, and objectives and potential savings must be clearly defined and continuously monitored. Management can also optimise its workload with an optimised interface with the CAFM and ticketing system. Our solution with soobr and waveware® from Senox is probably unique, and I highly recommend both companies.
Marcel Bleiker
Head of Facility Management
Zentrum Schlossmatt Region Burgdorf
www.zsburgdorf.ch
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