An interview with Marcel Bleiker, Head of Facility Management, about his experiences with soobr.
What trends do you see in maintenance cleaning in the healthcare sector?
The demands for cleanliness and hygiene have rightly increased again in recent years. As a result, efficiency must be increased with existing staff and processes must be further optimized. Optimized and targeted digitalization is therefore essential in the entire facility management sector, including cleaning.
What are the challenges at the Schlossmatt center and what should be achieved by using soobr?
At the Schlossmatt Center, the focus is on people. We respect the privacy of our residents and try to respond to their needs. This is only possible if the cleaning staff are given the necessary freedom and flexibility to adapt their work to these needs. We were looking for a system that could meet our requirements in this respect and offer the possibility of flexible route planning and service allocation. Naturally in combination with the cleaning and hygiene requirements.
Can you give specific examples of inefficiencies you had in your cleaning process before introducing soobr?
Ourprevious analyses have shown that we need too much time to reschedule tours at short notice and forward additional orders. Our aim was to optimize this process through automation and reduce the effort involved.
Why did you choose soobr?
To prepare for the project, our project team drew up a list of criteria and a functional diagram of the desired new software. Only then did we look for the right partners who could meet our criteria. With the companies soobr and Senox, we have definitely found these partners. Soobr's software is exactly what we had in mind: A flexible, efficient and simple system for cleaning users with the option of synchronizing area data and waveware® ticketing via an interface.
What added value does soobr bring you and what benefits do you experience?
With soobr, we now have precise key figures on the services provided per area or per tour. Cleaning can thus be analyzed very precisely and with little effort and continuously improved. Only minimal effort is required for scheduling and rescheduling at short notice. In addition, order management has enabled us to significantly reduce or even eliminate travel times.
You have implemented a waveware® interface for the first time. What significance does this have for you?
Without this interface, we would not have been able to achieve our project goals. The willingness of both partners to develop the interface together was a prerequisite for the collaboration. As the interface not only connects waveware® with soobr, but also the ticketing system, it offers significant advantages. On the one hand, changes to the areas are adopted for both systems, which considerably reduces the workload. On the other hand, cleaning-related tickets are sent directly to soobr's order management system, where they can be efficiently and easily triaged. This gives us reliable key figures on additional cleaning orders at the touch of a button.
How is the acceptance of the cleaning staff?
It was an important part of the project for us to involve the cleaning staff right from the start. Selected employees were able to test the app and regularly provide feedback on improvements and optimizations. And we supported the cleaning staff for 2-3 weeks after the go-live to help them use the tablets and answer questions. As a result, acceptance was mostly positive, even if the paper checklist was still mourned at the beginning. However, as soon as a certain routine had been established, the cleaning staff focused on the advantages of the solution.
How would you describe the collaboration with the soobr team during the implementation?
The collaboration with soobr was very professional and, above all, solution-oriented. It was certainly a challenge to implement our wishes and get to grips with the new interface. Nevertheless, the project team always found a solution that we could work with. The weekly coordination meeting made the entire project process efficient and helped us not to lose sight of the project goal.
What should other long-term care companies look out for when implementing a smart cleaning solution?
With a digital solution, cleaning should be plannable in a customer-oriented manner and offer maximum flexibility. The system must be designed in such a way that the cleaning staff can work efficiently and unnecessary cleaning work is avoided. All stakeholders must be involved in the project from the outset and objectives and potential savings must be clearly defined and continuously monitored. With an optimized interface to the CAFM and ticketing system, the management can also optimize its workload. Our solution with soobr and waveware® from Senox is probably unique at the moment and I can highly recommend both companies.
Marcel Bleiker
Head of Facility Management
Zentrum Schlossmatt Region Burgdorf
www.zsburgdorf.ch
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